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Terms of Service

The Short Version:

We're happy to be fair and reasonable and just ask to be treated accordingly. And of course, if you ever have any questions, concerns or uncertainty, you're always welcome to contact us so we can all work together to find the best solution for everyone.

Thank you for shopping at www.Raw-Pleasure.com.au. Please read these conditions of use before using this site. These terms will apply to use of the website, your purchases of items from the our store, whether you are ordering online or by telephone. By using this site, you signify your acceptance of these conditions, in return for which we provide you with access. From time to time we may modify the conditions so please review the conditions regularly.

PRIVACY
Raw Pleasure will keep your information private. We will not ever sell, rent or loan our mailing list. If you have further questions on our policy please review our Privacy Policy.

SHIPPING
We understand that when you order online you want your products quickly! This is why we strive to send every order within one working day of the order being placed. Any orders placed before noon will be shipped that day*. In the case of weekends and/or public holidays we ship on the first available Business day.

All of our orders are sent by Australia Post or Fastway Couriers. This ensures you can use your Post Office Box if you have one. Any orders over $100 and sent via Australia Post are sent by Receipted Delivery (with Tracking) meaning they will require a signature on delivery. If you are not home your parcel will be sent to your nearest Post Office and a calling card left for you letting you know where your parcel is for pick up.

In the case of a parcel being returned to sender (us, Raw Pleasure) and it is deemed to be at the customer’s fault a redelivery fee will be charged prior to the parcel being re-sent. The redelivery fee will be individually calculated for each case as the fee is determined by size, weight and delivery location as per the freighter's system. Our flat rate shipping fee does not apply in this case and the full shipping fee amount for the order to be resent is required prior to the order being reposted.

Cases deemed to be at the customers fault may be from (but not limited to) the incorrect postal address been supplied at time of order, or in the case of a calling card being left by the courier/Australia Post driver, to retrieve the parcel from the depot or local post office and the customer did not collect within the time allocated (Australia Post allows 10 days).

*With the exception of Excalibur dehydrators which normally ship within 2 working days as they are ordered from our warehouse not located on the Gold Coast.

STOCK AVAILABILITY
All items are subject to availability. If the goods ordered are unavailable, or pre-ordered prior to the in-stock date published, we will contact you by phone or email and give you the choice from the following:

1) Substitution of another item of equal value,
2) To hold order until new stock arrives,
3) Removal of the out of stock item from your order and recalculation of the total cost of the order,
4) Sending your order in two parts – extra postage charges may apply.

Please note: If you order a product that is not yet in stock, but is available for advance purchase, your order will be held until all items are available. If you would like to pay for immediate shipping of the in stocked items please let us know in the comment field when you place your order. Items out of stock without a known delivery date are not available for purchase, but if you'd like we can notify you when they are available. Just use the contact us page to send us a quick email and we will let you know the very instance the item is back in stock.

ORDER UPDATES
We want to ensure that all steps of your order are more than satisfactory, to do so we will send you regular order updates by email to let you know;

1) When your payment has been processed,
2) When your item is ready to ship or ready for pick up,
3) And when it has been shipped/picked up (including any relevant tracking information).

If at any time you have any questions about your order, please feel free to respond to any order email, or call us on our free call line at 1800 729 838. We are always happy to help.

PAYMENT
There is a minimum order of $10 to comply with payment processing restrictions. We are happy to accept Visa, MasterCard, bank transfer, money order or personal cheque. All prices are in Australian currency, and products are shipped from our office on the Gold Coast*.

*With the exception of Excalibur dehydrators which normally ship within 2 working days as they are ordered from our warehouse not located on the Gold Coast.

CANCELLED ORDERS
Most bank transfer payments come through within one to two working days. Any orders that are still unpaid within 7 days will automatically be cancelled. The customer will be sent an email notifying them of the cancellation. If more time is required please do organise this with us before the order is cancelled.

INTERNATIONAL ORDERS
Unfortunately we are not able to do international orders at this time. Thank you for understanding.

PACKAGING MATERIALS
We use the most environmentally friendly materials available, including recycled and reusable cardboard boxes. We aim for both the safe arrival of your package, and minimal impact to the environment. We shred all Raw Pleasure paper office waste for use as packing material. We reuse boxes and bubblewrap from other local businesses and we do not purchase styrofoam peanuts, but will re-use those when they unavoidably are given to us. Most of our suppliers use environmentally friendly packing too - so most 'packing peanuts' are actually made of popcorn!

RETURN AND REFUND POLICY
The Raw Pleasure Team consider helping you find books, foods and other products to help you improve your health and your life our priority.

We offer a 30 day, 100% money back guarantee. We want you to be thrilled with your purchase, and if you're not just contact us within 30 days to arrange the return of your product. Product must be returned clean, in as new condition, and in original packaging. If products are returned in a damaged, unclean or without the original packaging fees may apply (eg. cleaning fee)

For damaged, defective, or any incorrectly shipped products you will either receive a full refund (return shipping expense included), credited to your card or mailed as a cheque or replacment goods. Refunds and replacement goods will only be sent once the original item is returned.

For all other returns (not damaged, defective or incorrectly shipped) you will receive a refund for the cost of the product only.

Before sending any product back please complete our Refunds/Returns Form or call to arrange with the Raw Pleasure Team. This way we can make sure your return is dealt with quickly when it arrives in the Raw Pleasure office. Any money owing to you will be sent within 7 days of the product return.

If at any time you have questions about your order, please feel free to respond to any order email, or call us on our free call line at 1800 729 838. We are always happy to help.

SECURE TRANSACTIONS
This site uses a secure SSL server so information submitted by you in secure mode is encrypted for your privacy. This means no other party may view personal information while in transmits over the Internet.

ELECTRONIC COMMUNICATIONS
When you visit our website or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail, telephone or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfies any legal requirement that such communications be in writing.

COPYRIGHT
All content included on the Raw Pleasure website site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Raw Pleasure Pty Ltd and is protected by Australian law. If there is content you wish to reuse please contact the office with your request at 1800 729 838 or This email address is being protected from spambots. You need JavaScript enabled to view it.

YOUR ACCOUNT
If you use this site, you are responsible for maintaining the confidentiality of your Raw Pleasure account and password and for restricting access to your computer, you agree to accept responsibility for all activities that occur under your account or password. Raw Pleasure and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT
Logged in visitors to www.Raw-Pleasure.com.au may post reviews, forum posts, and other content;  and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam". You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Raw Pleasure reserves the right (but not the obligation) to remove or edit such content, but does not officially review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant Raw Pleasure and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. Raw Pleasure takes no responsibility and assumes no liability for any content posted by you or any third party.

DISCLAIMER
The owners of this website or Raw Pleasure Pty Ltd are not responsible for any adverse effects to any product sold on this web site, nor are they held responsible for any advice giving throughout the site or on the forum, or in the books that are sold on this site or of any links provided on this site. The information of the authors are those of the writers of that information and Raw Pleasure employees will not be responsible for any results of following the advice of those writings. All supplements sold on this website are not recommended as a cure. Contact your medical provider for advice about supplements should you have questions concerning them.

Raw Pleasure reserves the right to refuse any order, for any reason, especially and if malfeasance with regard to credit card fraud, the website and/or shopping cart is detected. Raw Pleasure uses the highest available security measures to prevent issues like this from occurring. Printed and hardcopy policies and prices will prevail over website and shopping cart, especially in cases where malfeasance has been detected.

 
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