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Shipping

We understand that when you order online you want your products quickly! This is why we strive to send every order within one working day of the order being placed. Any orders placed before noon will be shipped that day.* In the case of weekends and/or public holidays we ship on the first available working day.

All of our orders are sent by Australia Post. This ensures you can use your Post Office Box if you have one. Any orders over $100 are sent by Receipted Delivery (with Tracking) meaning they will require a signature on delivery. If you are not home your parcel will be sent to your nearest Post Office and you will have a card left for you telling you where your parcel is for pick up.

There is a minimum order of $10 to comply with payment processing restrictions. We are happy to Visa, MasterCard, bank transfer, money order and personal cheque. All prices are in Australian currency, and products are shipped from our office on the Gold Coast.

Availability: All items are subject to availability. If the goods ordered are unavailable, or pre-ordered prior to the in-stock date published, we will contact you by phone or email and give you the choice from the following:

1) Substitution of another item of equal value
2) Waiting for new stock for your order to be shipped
3) Removal of the out of stock item from your order and recalculation of the total cost of the order
4) Sending your order in two parts – extra postage charges will apply.

Please note: If you order a product that is not yet in stock, but is available for advance purchase, your order will be held until all items are available. If you would like to pay for immediate shipping of the in stock items please let us know in the comment field when you place your order. Items out of stock without a known delivery date are not available for purchase, but if you'd like we can notify you when they are available. Just use the contact us to send us a quick email and we will let you know when they are on the site again.

We want to ensure that all steps of your order are more than satisfactory, and will send you regular order updates by email to let you know when your payment has been processed, when your item is ready to ship, and when it has shipped.

If at any time you have questions about your order, please feel free to respond to any order email, or call us on our free call line at 1800 729 838. We are always happy to help.

INTERNATIONAL ORDERS

Unfortunately we are not able to do International Orders at this time. Thank you for understanding.

PACKAGING MATERIALS

Packing Materials: We use the most environmentally friendly materials available, including recycled and reusable cardboard boxes. We aim for both the safe arrival of your package, and minimal impact to the environment. We shred all Raw Pleasure paper office waste for use as packing material. We reuse boxes from other local businesses and we do not purchase styrofoam peanuts, but will re-use those we unavoidably come across. Most of our suppliers use environmentally friendly packing too - so most 'packing peanuts' are actually made of popcorn!

*The exception to this rule is the Excalibur dehydrators which normally ship within 2 working days as they are ordered from our warehouse.

 
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