The Raw Pleasure Team consider helping you find books, foods and other products to help you improve your health and your life our priority. We want to ensure that all steps of your order are more than satisfactory, and will send you regular order updates by email to let you know when your payment has been processed, when your item is ready to ship, and when it has shipped. We invite and encourage your feedback, so we may continue to improve our products and our company.
We offer a 30 day, 100% money back guarantee. We want you to be thrilled with your purchase, and if you're not just contact us within 30 days to arrange the return of your product. Product must be returned clean, in as new condition, and in original packaging.
For damaged, defective, or incorrectly shipped product you will receive a full refund (return shipping expense included), credited to your card or mailed as a cheque. If you prefer a replacement a replacement product will be sent as soon as the original item is returned.
For all other returns you will receive a refund for the cost of the product only.
Before sending any product back, please fill out this form and await authorization or call to arrange the details with the Raw Pleasure Team. That way we can make sure your product is dealt with quickly when it arrives in the Raw Pleasure office. Any money owing to you will be sent within 7 days of product return. If at any time you have questions about your order, please feel free to respond to any order email, or call us on our free call line at 1800 729 838. We are always happy to help.