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Frequently Asked Questions

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  • NSW and QLD Metropolitan customers: Allow 1-3 business days delivery from time of dispatch
  • VIC, SA and ACT Metropolitan customers: Allow 1-5 business days delivery from time of dispatch
  • WA and NT Metropolitan customers: Allow 7-10 business days delivery from time of dispatch
  • TAS Metropolitan customers: Allow 3-7 business days delivery from time of dispatch
  • Rural customers: Delivery times will exceed the above guidelines
    *Please note: delivery times above are a guide only.

 

We recently added a High Raw Health Foods section in our store. The reason behind this decision was because numerous customers had requested these specific items on many occasions. We felt there was no other choice but to supply to this demand and to keep providing our amazing customers with what they want. Please be assured that Raw Pleasure will always remain one of Australia’s largest suppliers of 100% raw products and our High Raw Health Foods section will always be a smaller selection of quality products in comparison.

 

  

 

We unfortunately no longer stock Hydrogen Peroxide in any strength.

 

  

 

Raw Pleasure currently offer a flat rate of $10.00AUD only, on all retail orders, this is regardless of size or delivery location. (how good is that!!). Raw Pleasure also offer FREE SHIPPING on smaller individual items that are purchased separately, you can view a list of these items here.

 

  

 

Unfortunately at the point in time we cannot accept Paypal payment. This is however something Raw Pleasure is looking at implementing. In the meantime payments can be made via Credit Card (Visa or Mastercard only), Bank Transfer, Money Order or Cheque.

 

 

  1. Easy! :) Simply click on log in on the right side of the top menu bar.
  2. Select Forgot your password? (pictured below)


  3. This link will take you to a new page where you will be prompt to enter your email address and a new password will be sent to you.
  4. Once you receive your new password (via email) simply go back to the log in section and enter your email and new password.
  5. You can then change your password at anytime by going to My Account Details found on the menu bar at the bottom of this website.
  6. Select Change your Password and follow the prompts.

 

  

 

No worries, we can help :-) simply just Contact Us.

 

 

 

No, sorry we do not sell Cansema which is also known as Black Salve. At this time it is illegal for Black Salve to be supplied in Australia. Crazy we know...

 

  

 

We accept Credit Card (Visa & Mastercard), Bank Tranfer, Money Order and Cheque. We do not accept cash and no cash is kept on premises.

 

  

 

It sure can, it can blend all types of vegetables because it's awesome! (like you). Putting more liquid in the blending container and only half the vegetables makes for easier blending. Once the first half is blended, place the remaining vegatables in and they will blend with ease.

 

For more useful hints and tricks check out our YouTube Channel for videos such as What Can You Do With Your Tribest Personal Blender?

 

  

 

It can be and our site is one of those places. This site uses a secure SSL server. This ensures when submitting personal information while in a secure mode section on this website (i.e. Credit Card Information) the SSL server automatically encrypts your details. This means no other party can decipher your personal information while transmitting over the internet.

 

  

 

Unfortunately as part of the upgrades to our site, we have decided to archive our forums. What does that mean? All posts are still visible and searchable, but no new posts or threads can be made. This is not a decision that was made lightly with many months of thought and discussion leading to this point. Your posts and threads can still be deleted, to do so please email us containing the link/s to the posts or threads via our Contact Us page, and we'll happily remove the requested posts.

We thank everyone who has taken part in our forums over the years from the most controversial and vocal, to the quieter contributors. We've learned from you all and hopefully you have learned and enjoyed too. We hope to see you on our facebook page: https://www.facebook.com/rawfoodAustralia

 

  

 

We do have a minimum order amount of $9.95

 

 

 

Sure can as long as it’s in accordance with the terms and conditions set out in our Return Policy

 

  

 

Sure can :) head over to our Contact Us page for our office hours.

 

  

 

You certainly can, you may however experience trouble processing your order online while overseas. This is because we ship orders only within Australia and our merchant system will only recognise cards that are issued from within Australia and also being processed through an IP address located within Australia. If you do experience an error simply change the payment method to “Offline Credit Card Payment”, jot down a few notes in the comment section and your best contact number &/or Skype details or email and we’ll contact you to complete the transaction ASAP. If you are still having trouble processing the order just Contact Us and one of our super friendly peachy staff will come to the rescue.

 

  

 

Unfortunately no, we are not zoned for retail purposes at our address. We do however have a very minimal display cabinet with some products on display, these products are not available for demos but you are welcome to view them during pick up hours. View our Contact Us page for details.

 

*Please note that ALL orders must be paid in full prior to collection, we are strictly an online shop only with the collection option available to local customers. We do not accept cash and no cash is kept on the premises.

 

  

 

Easy! When in your cart type the amount you would like to change the quantity to in the field box shown below (marked 1.). Once you have amended the amount hit the refresh button (marked 2.) this will update the quantity.

 

 

 

 

 

  

 

When logged into your account, at the bottom of any page on our site you will note a menu bar, go to the section “Account Information” and select My Account Details.

 

  

 

Not to worry before you go throwing your computer out the window, we have a much less hulk-like solution. :) Simply change the payment method to “Offline Credit Card Payment”, jot down a few notes in the comment section detailing the issue/s you are experiencing and your best contact number &/or email and we’ll contact you to complete the transaction ASAP. If you are still having trouble Contact Us and one of our super friendly peachy staff will come to the rescue.

 

  

 

We accept both Visa & Mastercard. This site uses a secure SSL server (eWAY). This ensures when submitting personal information while in a secure mode section on this site (i.e. Credit Card Information) the SSL server automatically encrypts your details. This means no other party can decipher your personal information while transmitting over the internet.

 

 

 

For bank transfer payments please use the below details when making payment.

 

Bank: Heritage Building Society

Account Name: Raw Sensation Pty Ltd

BSB: 638-060

Account Number: 011035153

Reference: Please use your invoice number or last name

***If you are transferring from a Heritage account, we are a S13 account type.***

 

  

For Money Orders or Cheques please post payment to the below address:

Raw Pleasure Pty Ltd

Unit 6

5 Ramly Drive

BURLEIGH HEADS  QLD  4220

 

*Money Orders and Cheques are to be made out to Raw Sensation Pty Ltd. Please quote your Order Number or Last Name as a reference.

 

 

 

Layby is available on orders over $400.00, for more information please refer to our Layby Policy

 

 

 

We trade using Australian Dollars ($AUD)

 

 

 

You certainly can :-) For information on collection times and locations refer to out Contact Us page for details.

 

*Please note that all orders must be paid in full PRIOR to collection, this is because we are not zoned for retail trading at our address, we are strictly an online shop only with the collection option available to local customers.

 

  

  • NSW and QLD Metropolitan customers: Allow 1-3 business days delivery from time of dispatch
  • VIC, SA and ACT Metropolitan customers: Allow 1-5 business days delivery from time of dispatch
  • WA and NT Metropolitan customers: Allow 7-10 business days delivery from time of dispatch
  • TAS Metropolitan customers: Allow 3-7 business days delivery from time of dispatch
  • Rural customers: Delivery times will exceed the above guidelines
    *Please note: delivery times above are a guide only.

 

All orders are shipped with either Australia Post or Fastway Couriers. During the checkout process you will have the option to select which shipping method you would prefer.

 

  

 

At present we unfortunately are unable to accept international orders. As we grow we do hope to make this a possibility, however for now and the foreseeable furture we are committed to focusing on providing Australia only with the very best health products and service available. Thank you for understanding.

 

 

 

All warranty information is listed under each relevant product within the Specifications Tab, if you are unable to find any particular details please feel free to contact us.

 

  

 

Unfortunately at this stage we are unable to offer a backorder service, we do however offer a notification service to let you know when an item in back in stock. To be added to the notification list simply click on the “Notify Me!” icon and add your details, will let you then know once the item is available again.

 

Notify Me

 

 

*Please Note: We will not share, rent, sell or use this e-mail address for any other purpose other than to tell you when the product is back in stock.

 

  

 

Easy, just Contact Us anytime with any ideas or suggestions you may have. We always are looking for ways to improve our service to you :-)

 

  

 

Eeek we hope not! But don’t worry just Contact Us and we’ll get to the bottom of it ASAP.

 

 

 

Sure can as long as it’s in accordance with the terms and conditions set out in our Return Policy

 

 

Your question isn’t here….??? Don’t worry just contact us here and one of our awesome team members will get back to you as soon

 
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